The Alcohol, Drug Addiction and Mental Health Services Board for Montgomery County is seeking applicants for the following position:
Job Title: Director Treatment and Supportive Services
Division: Treatment and Supportive Services
Reports To: Executive Director
FLSA Status: Exempt
Seasoned professional in Administration under the general direction of the Executive Director responsible for oversight and delivery of all Behavioral Health clinical services. The Director of Treatment and Supportive Service will provide leadership for daily operations of the Treatment and Supportive Services Division, including but not limited to staff supervision, training and development, providing budgetary information, attending and assigning staff to community initiatives, developing community training, and promoting awareness of behavioral health issues.
The Director of Treatment and Supportive Services will develop work activities to plan, monitor, and evaluate the behavioral health needs of individuals who have a mental illness or disability, alcohol, and other drug disorder, and/or those at risk of a behavioral health disorder.
Coordinate and work with local human services organizations, school districts, criminal and juvenile justice systems, child welfare/child protection system, Department of Developmental Disabilities, other Human Services Levy organizations and the Ohio Department of Mental Health and Addiction Services, the Ohio Department of Health and other to effect linkages of and/or to broker mental health and alcohol and other drug services to meet the community needs of identified organizations.
Identify additional funding sources to develop and/or enhance all behavioral health services, to meet the needs of the community; write grants and coordinate the monitoring of the funded programs/services to ensure compliance with grant guidelines.
Assist in the development and implementation of the required Community Plan, Human Services Levy Requests, and the Board’s planning, funding, and monitoring process in cooperation with other members of the Board’s Leadership staff.
At the Executive Director’s discretion, may serve as the staff liaison to external community committees as well as internal committees, and other ad hoc task forces; will provide data and make internal/external presentations as requested.
Coordinate and work collaboratively with staff and community to develop and implement annual and long-range strategic plans for the Board based upon the approved priorities for the Board of Trustees.
Must possess a Master’s degree in a Behavioral Health discipline, Public Health Administration or a closely related Management field with a minimum of five years of progressively responsible Senior Management level experience, preference given to candidates with behavioral health experience and licensure. Administrative experience in public sector funding is a plus.
Experience must include expertise in budgeting, program development/ management, working knowledge of alcohol and drug addiction services, including ASAM Levels of Care, mental health services, CIT (Crisis Intervention Training), quality/performance improvement activities, and managed care principles.
Demonstrate excellent verbal and written communication skills, with both internal and external customers, and able to multi-task effectively and efficiently several projects and assignments within short timeframes.
Grant writing skills/experience preferred.
Experience in PC software to include Office applications is required.
Driver’s license, insurance and operational vehicle are required. Travel may be frequent, including travel outside the Dayton area
Please visit http://agency.governmentjobs.com/montgomery/default.cfm to apply.
Director of Crisis Line Call Center- Behavioral Health
This is an on-site position in Dayton, OH.
Mission/Role: Key member of the implementation and sustainability team for the new 24/7/365 behavioral health crisis and access line serving Montgomery County, OH. Responsible for recruitment and retention of high-performing call center supervisors and staff, training/ staff development, quality assurance, and ongoing compliance with contractual requirements. Ensure the center functions as an integrated part of the MCADAMHS provider system. Principal liaison with community and stakeholders for response and resolution of service concerns. Secure contact center designation as part of the National Suicide Prevention Lifeline network in advance of the national 988 launch.
- Serve as point of contact for issues related to call center, including but not limited to providing requested information related to complaints and stakeholder concerns.
- Direct and coordinate clinical activities in support of individual callers, chatters and texters with behavioral health, substance use and/or intellectual/developmental disabilities.
- Oversee the day-to-day operations of the call center staff, ensuring appropriate clinical assessments and linkage, as well as efficient and appropriate management of the electronic referral process.
- Implement and enforce policies and procedures regarding clinical documentation.
- Provide clinical assistance in emergent cases, helping provide 24/7 clinical support for call center staff.
- Collaboratively work with call center clinical leadership to promote consumer-centric, clinically sound call handling processes.
- Monitor clinical staff performance through retrospective and live call and documentation monitoring.
- Serve as the primary point of contact for complaints regarding clinical processes and execution.
- Conduct call center clinical assessments, where needed.
- Assist with call center clinical recruitment and retention.
Working proficiency with the DSM V, mental health assessments, crisis intervention techniques, substance abuse disorders, and psychotropic medications. Experience with, and knowledge of, the OH behavioral health system and applicable community resources within the Montgomery County geographical area.
Master’s degree in social work or counseling with an unrestricted license in the state of OH as a LPCC-S or LISW-S. Qualification to supervise Peer Recovery Supporters is a plus.
- Minimum three years’ post-licensure experience in a leadership role within a behavioral health setting.
- Strong team building, collaborative, problem-solving, and management skills.
- Proven ability to work effectively under pressure to meet deadlines, supervise multiple projects, and to respond effectively to crises and changing circumstances.
- Effective oral and written communication skills.
- Proven conflict resolution skills.
Click here to apply!
Crisis Line Call Center Supervisor
This is an on-site position in Dayton, OH
Mission/Role: Responsible for the successful operation of the crisis call center on assigned shift including attainment of key performance indicators (i.e. average speed of answer, abandonment rate), providing on-the-job training for staff, actively managing staff productivity, and continuous monitoring of staff performance for quality assurance. Collaboratively work with the supervisory team and center director to ensure consistent execution/implementation of applicable policies, procedures, and protocols. Provide supervision toward licensure for associate licensed staff to facilitate the attainment of full licensure as requested.
- Roughly 60% - 70% of time each month is devoted to staff development and training to meet individual, role, and team productivity goals that directly support the center’s ability to meet key performance indicators.
- Approximately 20-30% of time each month is spent backing up staff by taking calls during peak periods or when staff are on leave and backing up other supervisors and the director as necessary.
- An estimated 10% of the time each month is devoted to organizational initiatives as assigned.
- Providing consultation and support for urgent and emergent cases including active rescues and mobile dispatches.
- Conducting quality reviews of calls and documentation.
- Monitoring and adjusting phone queues in real-time.
- Assuring staff follows established protocols and workflows.
Master’s degree in social work or counseling with an unrestricted license in the state of OH as a LPCC, LPCC-S, LISW, LISW-S, IMFT or IMFT-S. Qualification to supervise Peer Recovery Supporters is a plus.
- Minimum three years’ experience in a behavioral health setting.
- Minimum one year of supervisory, managerial, or team lead experience.
- Prior supervisory experience in behavioral health setting a plus.
- Telephone triage experience preferred.
- Knowledge of DSM V diagnosis, experience with assessment of individuals to determine needs and level of care.
- Familiarity with the process for voluntary and involuntary inpatient psychiatric hospitalization, knowledge of brief therapeutic interventions and psychotropic medications.
- Familiarity with full range of treatment options and mental health service delivery systems.
Click here to apply!
Licensed Crisis Line Clinician-LPC,LPCC,LISW,LSW,IMFT,MFT
This is an on-site position in Dayton, OH
Mission/Role: Our special team of crisis clinicians provides clinical support to our clients 24 hours a day, 365 days of the year. The crisis team will screen, access, triage, and provide telephonic crisis intervention/de-escalation to assist in identifying concerns with mental illness, developmental disabilities as well as substance abuse and will collaboratively determine an immediate course of action.
- Factoring in the caller’s circumstances, history, support, internal and external resources, and clinical presentation, clinicians make referrals and or link the caller to the appropriate service or information.
- Depending on the acuity of the situation, linkage and referral can range from information only to active rescue and dispatch of EMS and law enforcement.
- Complete appropriate documentation, timely and accurately, in accordance with established criteria.
- Follow each call through to completion unless otherwise directed or call is delegated to another employee at end of the shift.
- The Licensed Clinician evaluates and stabilizes the crisis and makes the referrals to the most appropriate level of care by utilizing assessment information and community resources within the state of Ohio and in accordance with established policies and procedures.
*This is a Full-Time permanent position with benefits.*
Master’s degree in a behavioral health discipline with a valid license to practice in the state of Ohio as a LPC, LPCC, LISW, LSW, IMFT, or MFT. Board licensure required. If associate licensed, affidavit for supervision is required.
- Minimum three years of direct behavioral health experience.
- Telephone triage experience preferred text and chat experience a plus.
- Knowledge of DSM V diagnosis, inpatient psychiatric treatment protocols, brief therapy, and chemical intervention protocols and skills, medical models, and psychotropic medications.
- Familiarity with a full range of treatment options and mental health service delivery systems.
- Strong customer service skills, passion, and willingness to learn to serve people in crisis.
- Computer and typing proficiency (min 40 wpm with 80% accuracy)
Click here to apply!
Crisis Line Care Consultant
This is an on-site position in Dayton, OH
Mission/Role: Serve as a first and primary responder for calls coming into the Call Center from unknown callers; manage information only calls and other routine access calls not requiring clinical triage. Conduct telephonic interviews to gather appropriate data, primarily demographic, necessary to link individuals to the appropriate service using established protocols. Once service needs are determined, refer individuals to the appropriate service using established protocols and maintain contact until final disposition or until successfully and appropriately delegated to another staff member.
- Assist in monitoring and facilitating caller access to Clinicians when individuals have urgent or emergent behavioral health or developmental disability needs as quickly as possible using established procedures.
- Provide warm support in the event all Clinicians are unavailable.
- Answer all calls within response guidelines using Contact Center policies, procedures, and scripts necessary for the screening of service requests.
- Maintain complete and accurate documentation following established policies and procedures.
- Adhere to established standards/guidelines for efficiency and productivity.
- Actively facilitate placement from initial contact until final disposition or until successfully and appropriately delegated to another staff member.
- Recognize potential problems with referral and/or informational sources and respond with the appropriate action.
- Participate as a team player and encourage a positive work environment.
Minimum Bachelor’s Degree in a behavioral health-related discipline or state of Ohio certification as a Certified Peer Recovery Supporter.
Minimum one year of direct behavioral health experience working with consumers with intellectual and developmental disabilities, mental, and/or substance abuse disorders.